LUMI+ Membership

Rest and watch easy with maximum peace of mind, get premium early access to our connected LUMI+ app with AI-enabled features, enjoy special member perks like future product discounts, priority support and more coming soon for LUMI+ Members!

Full Coverage Extended Warranty:

Accidental Damage Protection: Any and all damage to your projector covered while your subscription is active - this extends beyond manufacturer defects... if you drop it or break it, no worries, you're covered!
- Detailed terms below

Special Member Perks:

Future Product Discounts: Get exclusive member-only discounts on future product and accessory launches while your LUMI+ Membership remains active.
Priority Support: Dedicated customer helpline and use case tutorials

Early Access to Premium Beta Features:

AI-Enabled Mobile Remote: Easily control your Lumi projector directly from our connected app, including AI integration and easy, smart voice control.
- Launching June 2025
Live AI Wallpapers: Enjoy premium access to a curated portfolio of beautifully animated live AI wallpapers to transform your space for any occasion or vibe.
- Launching June 2025
Lumi Cloud: Unlock cloud storage to bridge content between mobile, web & TV, including option to download media directly to Lumi for offline playback.
- Launching 2025
More cool tech stuff in the works...

Lumi Labs Inc. Smart Projector Extended Warranty & Accidental Damage Protection Policy

1. Overview
The Lumi Smart Projector Extended Warranty & Accidental Damage Protection Policy (the "Policy") provides additional coverage for the Lumi Smart Projector (the "Device") beyond the standard manufacturer’s warranty. This Policy covers mechanical and electrical failures, as well as accidental damage protection, while the customer’s paid subscription to LUMI+ (the "Subscription") remains active and in good standing.

2. Eligibility
To be eligible for this Policy, the customer must:

Have an active and fully paid LUMI+ Subscription at the time of the claim.
Purchase the Lumi Smart Projector from an authorized retailer.
Register the Device within 30 days of purchase.

3. Coverage Details
This Policy provides coverage for:

Mechanical and electrical failures due to normal use.
Accidental damage including:

4. Exclusions
This Policy does NOT cover:

Intentional damage, misuse, or neglect.
Damage due to unauthorized repairs or modifications.
Loss or theft of the Device.
Cosmetic damage that does not affect functionality.
Damage occurring after Subscription cancellation or lapse.

5. Claims Process
To file a claim, customers must:

Contact Lumi Customer Support at hello@grablumi.com.
Provide proof of an active Subscription and a valid purchase receipt.
Describe the nature of the damage or failure.
Follow instructions provided for return and repair or replacement.

6. Repair or Replacement

If the Device is repairable, Lumi will cover the cost of parts and labor.
If the Device is beyond repair, Lumi may provide a replacement device (new or refurbished) of the same model or an equivalent model at Lumi’s discretion.
Customers are responsible for shipping costs associated with sending the Device for repair or replacement.

7. Subscription Requirement
Coverage under this Policy remains active as long as the Subscription is fully paid and in good standing. If the Subscription is canceled or lapses, coverage under this Policy is immediately terminated.

8. Transferability
This Policy is non-transferable and applies only to the original purchaser of the Device.

9. Limitation of Liability
Lumi is not responsible for any indirect, incidental, or consequential damages arising from the use of or inability to use the Device, even if covered by this Policy.

10. Governing Law
This Policy is governed by and construed under the laws of Delaware.

For questions regarding this Policy, please contact Lumi Customer Support at hello@grablumi.com.